We are committed to ensuring our AI fits seamlessly into your existing tech stack. We have officially deployed direct integrations for three major reservation platforms: Quandoo, TableOnline, and Eatapp.

This update enables full two-way communication between the phone and your host stand. The AI can now verify live availability and secure bookings within these systems automatically.

This eliminates the risk of overbooking and removes the need for staff to transcribe phone reservations manually. Your front-of-house team can trust that every phone booking in the system is accurate and confirmed.

We have launched a Dynamic Knowledge Base that eliminates the need for manual data entry. You can still input specific notes in the portal, but the heavy lifting is now automated.

The AI actively scans your restaurant's website and social media channels for changes. If you update your menu online or post an announcement about holiday hours, the AI ingests this information in real-time.

This ensures that every answer given to guests is accurate and up-to-date, without requiring your staff to log into our dashboard to make changes. It creates a "single source of truth" based on the updates you are already making elsewhere.

We have introduced a Callback Request workflow to ensure high-touch hospitality for complex inquiries.

While the AI handles the majority of routine traffic, there are times when personal intervention is required. Instead of frustrating the caller, the AI can now recognize when a human touch is needed. It effectively acts as a secretary, recording the caller's details and the urgency of the matter.

These requests are logged in your dashboard (and sent via notification), allowing your management team to review and return calls at a convenient time. This ensures that complicated queries or large party inquiries are never lost in the shuffle.

We have updated our onboarding process to give you full control over your restaurant's telephony identity. You can now choose how you want to connect the AI to the outside world.

Option 1: Keep Your Number. seamlessly forward calls from your current landline to the AI. This allows you to maintain your brand consistency without needing to update your website, business cards, or online listings.

Option 2: Use Our Number. If you prefer a separate line and phone number, we can provision a new local phone number for you immediately. This allows you to separate back-office administrative calls from guest reservation inquiries effortlessly.

We know that setting up new software can feel like a chore, especially when you're prepping for the dinner rush. That’s why we built the Lite Plan, the absolute fastest way to get callcompany.ai answering your phones.

Think of this as the "dip your toes in" option. For just $50/month, you don't need to connect your reservation book or POS. The AI jumps right in to answer all those distracting questions about your menu, hours, and location.

When a caller asks to book a table, the AI doesn't just say "go to our website." It immediately texts the reservation link directly to their mobile phone while they are still on the line. It turns a phone call into a confirmed online booking in seconds, all for less than the cost of a single dinner tab.

We have deployed an intelligent Spam Filtering Layer to protect your AI phone lines.

Your AI receptionist is designed to welcome guests, not negotiate with robocalls. While your staff doesn't hear these nuisance calls, they can still clutter your call logs, skew your analytics, and temporarily occupy the AI. Our latest update solves this.

The AI now acts as an invisible shield for your restaurant:

Intelligent Detection: The system uses real-time detection to instantly identify known spam numbers, bot-nets, and aggressive telemarketing scripts.

Immediate Disconnect: Instead of engaging, the AI politely disconnects these calls immediately. Crucially, it keeps these interactions out of your main dashboard, ensuring your logs are kept clean.

Maximum Availability: By filtering out the junk traffic, we ensure that your AI's capacity is reserved 100% for genuine customers trying to book a table.

This ensures that when you look at your daily report, you are seeing actual guest demand, not a list of "Car Warranty" bots.

We have upgraded the core voice engine to support real-time language detection across 20+ languages in a single AI instance.

Previously, handling multiple languages might have required separate phone lines or complex menu trees. Now, the process is invisible and automatic. The AI analyzes the incoming audio stream, identifies the language being spoken by the caller, and seamlessly adapts its response in milliseconds.

For restaurants with a diverse clientele, this ensures that language barriers never stand in the way of a reservation. It guarantees that inquiries about allergies or booking times are understood accurately, regardless of the caller's native tongue.

We have introduced a comprehensive Analytics Suite to turn your phone traffic into business intelligence.

Now that your AI receptionist handles 100% of your calls, you no longer hear the phone ringing, which is great for service, but it can leave you wondering what is actually happening on the line. Our new dashboard opens up this "black box" so you can understand your customer demand like never before.

You can now track key metrics including:

Peak Inquiry Times (Volume): Discover exactly when customers are thinking about your restaurant. Do they call at 10 AM for lunch, or 5 PM for dinner? Understanding these demand spikes helps you plan kitchen prep and marketing efforts effectively.

Reservation Success Rate: See exactly how many phone conversations convert into confirmed bookings. This gives you a clear view of the direct revenue the AI is capturing for you every day.

Guest Intent (FAQs): Learn what questions your guests ask most (e.g., "Is the patio covered?").

This data allows you to spot trends in guest behavior and validates exactly how much value the AI is driving to your bottom line.

Enhance guest engagement and reduce confusion with our new Smart SMS Follow-up.

A phone conversation is great, but guests often forget details the moment they hang up. Did they write down the address? Did they remember the parking instructions? Our new update solves this by automatically "closing the loop" via text message.

After a voice interaction, the system can now trigger a relevant, automated SMS:

Instant Navigation: If a guest asks for directions, the AI sends a Google Maps link immediately after the call.

Booking Confirmations: When a reservation is discussed, the AI texts a written confirmation or a direct link to modify the booking.

Menu & Hours: If a guest asks about food or opening times, the AI sends a link to your current menu or website.

This feature reinforces the information provided verbally and puts your restaurant's details right in the guest's pocket. It not only looks professional but significantly improves guest arrival rates by ensuring they have exactly what they need to find you.

We’ve introduced a new rules engine for smarter call handling. Define exactly when the AI should answer and when calls go to staff.

Triggers include keywords, call length, or caller type. This ensures urgent cases always reach the right person, while routine calls are managed by AI to save staff time.